New Flexcrypt users, please open Get_started.pdf guide here

► Open Flexcrypt User Manual here

Quick help for Flexcrypt 2010(Not online products)

Flexcrypt requires:

1. Windows -XP, -Vista or -7 (32 or 64 bit versions)
2. Administrative rights to the computer
3. For automatic email encryption, user must use local email program such as Thunderbird or MS Outlook (not webmail).
4. File- and Text encryption/decryption does not require the usage of a local email client

Before contacting Support for Email encryption issues, please try the following troubleshooting steps:

1. Run Windows Update
2. Install .net framework, 2.0 or later (free from Microsoft)
3. Reinstall Flexcrypt without uninstalling it first. Reinstall, choose option 'Repair'
4. Reboot
5. Turn off 'TLS/SSL', a setting under Server connections in your email client. (This option turns off encryption between your computer and your email server - it is unnecessary since email is encrypted all the way to the receiver).
6. In Vista, choose 'Run as administrator' when launching Flexcrypt from the desktop shortcut
7. Turn off antivirus and firewalls and test Flexcrypt. If this works, please let us know what application caused the problem by emailing: support [at] flexcrypt.com
8. IMPORTANT: Turn on all anti-virus and firewall after completion of (7)
9. AVG users, ensure that values for POP3 and SMTP are same in Flexcrypt as in AVG. Open AVG control center and go to Tools -> Advanced settings -> E-Mail Scanner -> Servers. Check values for POP3 and SMTP and place the same values in Flexcrypt. By default these values are SMTP 10025, POP3 10110
10. Zonealarm users, Go to Pad-lock menu (top left), select General settings. Choose Firewall -> Zonealarm

We welcome suggestions regarding new features and improvements.

If you are experiencing difficulties, please email support [at] flexcrypt.com. Describe your problem in as much detail as possible.

/Flexcrypt Support